Complaints Policy
Introduction
At Autism Parenting Magazine (APM), we strive to offer accurate, insightful, and relevant content for our readers. We recognize the importance of feedback, including complaints, as a means to continually improve our offerings and services. We value transparency and openness, hence this Complaints Policy, which outlines our commitment to handling complaints fairly, consistently, and promptly.
Scope of the Policy
This policy applies to all subscribers and potential subscribers of Autism Parenting Magazine. It covers complaints about:
The quality of content in the magazine
Subscription-related issues, including billing or delivery
The customer service received in relation to our services
The 30-day refund policy
Making a Complaint
Online Submission: We encourage complaints to be made via our ‘contact us’ form located on our website. This helps us to capture all necessary information at the outset.
Email: You can send your complaint directly to [email protected]. Please ensure you provide as much detail as possible, including the nature of the complaint, dates, times, and any individuals involved. This will help us address the issue more efficiently.
Complaints Handling Process
Acknowledgment: We aim to acknowledge all complaints within 2 business days of receipt.
Investigation: We commit to investigating all complaints thoroughly. The complexity of the issue may affect the time taken for resolution, but we will strive to address complaints within 10 business days of receipt.
Feedback: Once a resolution is identified, we will communicate this directly to the complainant.
30-Day Refund Policy Complaints
If you're not satisfied with your subscription for any reason within the first 30 days, you're entitled to a full refund. Any complaints concerning the refund policy will be addressed as follows:
- Ensure that the refund request is within the 30-day period.
- If there's any delay or complication with the refund process, we will provide clear reasons and strive to address the concern promptly.
Confidentiality
All complaints received will be dealt with confidentially and in accordance with the requirements of any applicable data protection legislation.
Continuous Improvement
We take all feedback, both positive and negative, as an opportunity to improve our magazine. Any systemic issues identified from complaints will be addressed, and measures will be implemented to prevent a recurrence.
Monitoring and Reporting
Autism Parenting Magazine will record all complaints received and track their progress. We will review this data periodically to understand trends and improve our services.
Amendments
Autism Parenting Magazine reserves the right to amend this policy from time to time. Any changes will be updated on our website.
Conclusion
Autism Parenting Magazine is dedicated to maintaining trust and integrity with its readers. We encourage you to voice your concerns or dissatisfaction, and we promise to address them in a timely and considerate manner. We appreciate your patience and understanding throughout the complaint resolution process and we assure you that each complaint is taken seriously, and every effort will be made to resolve it promptly and fairly.